After four decades of downsizing people but not work, and two years of workplace disruption, there’s no surprise we are reading about the ‘great resignation’ or ‘quiet quitting’. Donna McGeorge shares four tips that organisations and leaders can do to help team members better manage their workload and capacity.

In Australia, we work 3.2 billion hours a year in unpaid overtime, we have 134 million days of accrued annual leave, and 3.8 million of us don’t take lunch breaks. And 7.4 million Australians don’t get enough sleep. It’s like we are always ‘on’ and have no idea how to hit the off switch – we don’t even know there is one!

As a productivity coach, people constantly tell me they are tired, exhausted and overwhelmed. They can’t keep up with the pressures of modern-day living. During 2020 and 2021 (and parts of 2022), I was repeatedly asked to deliver webinars on the topics of ‘resilience’, ‘mindfulness’ and ‘time management’. 

Not that there’s anything wrong with these, but I don’t believe they solve problems of overwork. I applaud any organisation that invested in wanting to support their people during a busy time. I just think it was misplaced.

After four decades of downsizing people but not work, and two years of workplace disruption, there’s no surprise that we are reading about the ‘great resignation’ or ‘quiet quitting’. It’s time for organisations to stop taking advantage of the goodwill of their employees. We need to help them with their workload and capacity. Here are four tips to help your team manage their capacity:

1. Stop

Give your team some thinking and breathing space. Encourage your people to block at least an hour a day (as well as lunch) to stop. Remember the last time a meeting was cancelled at the last minute, and how relieved you felt? This is what I’m talking about. Encourage your people to book a meeting with themselves, so they can access that feeling of relief, and leverage the opportunity to catch their breath.

Encourage them to knock off at a reasonable hour and to leave their devices switched off after hours. 

2. Decompress

Productivity author, David Allen, is quoted as saying: “The human mind is for having ideas, not storing them.” We try to hold too much in our brains, and we end up either forgetting things, or burning out. We have limited capacity and we should be using it better. Writing things down and getting it out of their heads, is one way of helping your people minimise the overload in their brains. 

If we are solving problems, write or draw them on a whiteboard, so the problem is external to the person or team. Use visual management systems like Kanban, so everyone knows what the priorities are and who is working on what.

Morning huddles, stand-ups or whatever you want to call them, for five minutes are a great way for people to share what they are working on and what they need (or not) to keep progressing. It will remove blocks and keep things moving.

3. Use systems

Systems are what make things work, like managing email, meetings, and workload. Systems like ‘The First 2 Hours‘ framework that give people a way to work according to the clock in their bodies, not the one on the wall, or the Pareto Principle, where they put their focus and attention on the 20 per cent of tasks that will yield 80 per cent of their results, or the Pomodoro method, where they work in 25 minute focused bursts and then have five minute breaks. 

It doesn’t matter which system you use, as long as there is one. This can also be a great team building activity to learn and use these systems together as a team.

4. Decide what not to do 

Finally, when was the last time you did a strategic planning session and discussed the things you will not be doing? As Steve Jobs famously said:“Deciding what not to do is as important as deciding what to do.” 

Year-on-year, we keep adding to people’s project and ‘to do’ lists. Don’t you think it would be refreshing to discuss the things people can stop doing?

The benefits of managing capacity are often felt in the future, rather than immediately. For example, encouraging people to protect time in their diaries, plan holidays, and saying no when they have reached their limits. Ultimately, we should be asking ourselves every day: ‘What could I do today that my future self will thank me for?’

Money & Life (Professionals)